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Hello,I am writing this review to really express my gratitude to the Team Trivago in particular Mr.Leonardo Martini who really helped me out after the online travel agency Amoma went bankrupt and never sent my fully paid booking to the hotel in Egypt where I booked a short break for me and my son and they never send me an email to inform me that my booking was cancelled due to the company insolvency .Mr.Martini and Trivago were really the only who consistently kept in touch with me by email since I found out I been robbed by Amoma and they had really solved my case with the best outcome,my travel insurance was not covered for travel agency failure and my bank,post office in Italy could not refund me as they dont provide "chargeback"service so I'm extremely happy that Trivago went out of their responsibilities and took time to take care and solve my difficult situation.I will definitely use Trivago again to book my holidays in the future as I always did and I really recommend Trivago as their Team is very professional,friendly and reliable.Thank you so much Trivago!Grazie mille Sig.MartiniCiaoPaola

Great service, good supportive team willing to help . Insert big smiley face here.

When it functions and all the integrations are proper, this is a great platform to use.

Not bad,fair.

Had a horrific experience during my Dubai trip in Dec'19 because of a website through which i made the booking was shut down because of unknown reasons. The moment I got the mail from the website that they are shutting down the operations, I immediately checked with the hotel and they said yes the booking is confirmed.Got to know that the booking got cancelled only when I landed at the hotel. Hotel staff says booking was cancelled, the agent in between said as he didn't got the money from website so cancelled the booking. The website was shutdown so practically I had no where to go. Since it was a family trip I immediately made another booking and checked in. I raised the issue with Trivago. It took them some time to resolve but eventually I got my refund back. The issue was handled very professionally

Don't go anywhere else! Trivago is by far the best. Very nice design, clean, easy to navigate and bunch of options to chose from. I WILL BE BACK!

If you need to compare hotel prices for vacation, this is the website I would choose

Although trivago is working with me as a mediator with the third party That I was directed to for securing the reservation, I prefer these ease and convenience of booking.com cancellation policy. I will use them or the actual hotel in the future.

After this incident I must stay that they handled this nicely. I had contact with Yui, a customer Complaints officer and after some discussion I tot a refund of the wrong hotel and a booking at the right hotel at the originaliteit price I booked the wrong hotel for. Well done and Thanks.