Stubhub Fan Codes 20% Off December 2022

Ordered 2 last minute tickets for a gig with stubhub after viagogo messed up my order. Tickets arrived very quickly with no hassle. I will be using them again

One week ago I had submitted a review titled "Terrible" after a rather complete breakdown of their sales process and their inability to reach a real person in customer service (by the way, all of money ended up being promptly returned). Stubhub responded to my review and asked that I email them with details, which I did. Well within hours on the same day, I received a call from a representative that was nothing short of extraordinary. Now I had mentioned in my review that the last lady I reached was very polite and professional while she tried to be as helpful as possible but was still unable to answer "What happened". Well the young lady who called me was incredibly apologetic, very professional and friendly and she did something rare, she did not just apologize and want to make things right, she "Owned" the fact that in the case of what happened with me, there was a system breakdown that would be looked at by their IT team and a process breakdown that their corporate members who can make the decisions on how they operate their customer service department would look at. Will everything get fixed for the future, I don't know but I do know now that they have been made aware of an issue and at least made a huge step in trying to evaluate and fix their process. Had this process worked as I had talked about with her, most of this mess could have easily been avoided and she was very up front in admitting that to me. I more than understand that things can go wrong/happen but how those things are handled by a company when they do happen says a lot about a company to me. In my case they owned it and appear to genuinely want to fix it and make it better to avoid it happening again and for that, I can respect their follow up efforts with me. So while my original review of "Terrible" holds true to as what happened, they have shown me enough in the way actually wanting to make things right that I am not ruling out giving them a second chance as I do have an increase in confidence regarding them wanting to do the right thing which to me starts with making it easier to reach a real person without needing nuclear launch codes to make that happen! Bottom line is that while I unfortunately had an A-Z process (purchase) disaster, the last customer service lady I got was great and the companies follow up to me and their higher up representative was amazingly professional, friendly and understanding while at no time deflecting any blame on their part and for that, they earned another shot from me. Thanks and hope this helps.

used them a few times and havent ever had issues have brought and sold in the past

Nice experiences buying tickets, customer service is pretty responsive, and I always have a fun time at the events!

I love stub hub you can find great tickets here

i would have no hesitations in recommending as i bought the tickets on line and i printed them out straight away and had no issues when entering into the stadium

Terrible company. Went to Sofi stadium last night. Bar code for our 3 tickets came up fine at home but you could not use screen shots, download your tickets or print them out. "Show your phone at gate". Tickets would not load at stadium despite 10 tries. What happened to printing out a piece of paper? That would have worked just fine. STUBHUB SUCKS.UPDATE: they posted the apologetic post below. I responded the same day. A week later they have done NOTHING. Just like all these other people. TERRIBLE.A week after I posted this and responded to their email Stubhub has issued a FULL REFUND which posted to my Visa card today. I will probably give them another chance.

Bought multiple times no issues

Not the worst site to use to get tickets I've had a decent experience.

most the time always as said and easy to deal with.