Shopbop 25% Off January 2022

Fabulous. I initially ordered x2 pairs of earrings and the parcel shipped very quickly. On receipt I found that x1 pair was not in the box provided and so contacted the customer service team who promptly arranged for the missing item to be delivered, at no extra cost. The customer service agents were very responsive and super helpful. I was a little nervous about ordering due to the bad reviews but am glad that I did.Thank you team!

I ordered from the UK on Friday and received my order today, I was really impressed with how quick the delivery was. I ordered a necklace and it’s even better than it looked on the website, the quality is really good. I received good communication from customer services in relation to the item being shipped and a delivery notification which I liked too. Will definitely be ordering from here again.

Amazing!! My order shipped the next day and arrived within three days with no trouble!! super professional packaging and hassle free experience! Definitely will be ordering from ShopBop again

My percel arrived little late but I am happy with the product, I ordered a pair of dr martens shoes , it came perfectly, no damage or nothing missing, thank you shopbop

I have ordered a few times from shopbop. Each time the orders take close to a month at least to come to Canada and each time I end up paying duties. This third time my order arrived and my item came two sizes larger than ordered. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. The item was limited stock so I don’t think I can exchange for the right size. Super upset with this experience. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. I’m extremely disappointed. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. I still wish they offered quicker and actual free shipping to Canada. However I must say the customer service was very prompt.

I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. Later after Christmas they appeared as delivered on the UPS tracking but I never received them. Update : they ended up helping me a lot. Thank you Shopbop

I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment.

I purchased my wedding shoes from Shopbop and admittedly I was a little concerned after reading all of these bad reviews. But honestly I had an amazing experience with them. I could instantly speak to customer service via their chat function and they were so lovely and helpful. I purchased the shoes JUST before Christmas on 23 December, they were shipped on 24 December and they arrived in Australia on 29 December!! Only 6 days between purchase and delivery over Christmas! I couldn't believe it. And they were packaged really well. I will definitely shop at Shopbop again.

This was my first time ordering with ShopBop.I received the wrong item just before Christmas, which was a disappointment and embarrassment.After some initial back and forth with customer service by email, I got a call from Anne, who was very understanding, kind, and went out of her way to remedy the situation. This was initially a one star review, but I have to give credit to a company that makes right by their customers when an error occurs, which is unavoidable. I will also say that the selection, pricing, ease of ordering, and delivery times were favorable.

I wanted to leave this positive review as I know people normally only report the bad. I’m in the UK and ordered an item from Shopbop on Wednesday and it was delivered on the Saturday! I received a shipping notification from Shopbop on the Thursday and then full tracking from DHL. My experience was extremely positive and I just wanted to provide some balance here.

Hi! I made many of orders on Shopbop and everything was perfect. It was quickly and convenient. Nevertheless, my last order hasn’t been shipped for 4-5 days already. Nobody doesn’t answer my emails. What is wrong? I’m worrying. Order 94074014Thank you.

I am well aware that there is going to be a delay in processing & shipping when I purchase stuff during Black Friday sale, and was informed to expect a delay of up to 3 days. But it's been 8 business days already and the order is still "processing." And BF shouldn't be an excuse cuz I copped stuff from Daniel Patrick, FWRD, and Revolve this Black Friday, and everything shipped fast as usual, within hours for FWRD and DP in fact. Like seriously, how much longer is it going to take? This is not even shipping delay, it's only that you guys just won't ship my stuff. My order number is: 93733909.12/09 editA CS rep named Anne reached out and offered me a 30 USD gift certificate as compensation, and told me that she had contacted their fulfillment facility to speed up the processing of my order. 14 hours later my order is finally shipped. 8~9 days for processing... Am I pre-ordering or purchasing these items tho? And again, if you value your customers enough, stop using BF order load as an excuse. The CS rep named Jiang who I contacted prior to leaving a negative review here just replied with such robotic answer. So far, 2 stars for Anne's help, but overall a disappointing shopping and service experience. Seems like a negative review is necessary in order to acquire actual help from Shopbop.12/14 edit After Anne got in touch with me the order was process and sent to me within 3 days and I got my stuff in time! Even though the delay in processing stressed me out at first, Shopbop customer service did help. But from my experience, it's a shame that they only start helping you seriously after you leave a review here, because the cs reps (Jiang & Justin) I contacted prior to all this weren't helpful in the least bit. So, props to Anne. Best of all I wasn't charged any import fee with my 164USD order, I guess that'll wrap things up. 5 stars for actually looking into the issue and correcting it. Might still consider shopping here some time again.

I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and duties included as I was ordering to the UK). The boots are absolutely perfect and arrived earlier than stated, I'm very happy.

As a more than one-year loyal customer, I’m really heart-broken. This is the first time I complain Shopbop. I got a defective Tory Burch handbag, and returned back per their indications. Returned item was delivered on Nov.18th then I double checked and was confirmed by their team that refund will be processed within 5 business day. Now drama begins, at the fifth business day on Nov 24, I asked and was told their return center was experiencing the high volume, the refund will be no later than the end of thanksgiving week. I tried to email their feedback team, I was told my returned handbag was missing from my return, are you kidding?!!! So I replied with the evidence of delivery and their team’s confirmation. Then I was told that it is a misunderstanding bla bla, your refund will be processed ASAP within 1-2 days before this week (before Nov 27). On Nov 27, I was replied that sorry for delay, relative team are still instigating your issue, pls wait bla bla...See? Latest updates, finally I got refund solution. Above story will be kept as reference, 1star to 3 stars, only because I think your team still need improvement. Any possible situation could be remind in advance, better than promised then changed excuses. Anyway, good luck.

I checked these reviews after ordering and panic slowly crept in as I awaited my delivery to the UK but I must say I am pleasantly surprised. I paid the option to cover customs tax before receiving the parcel, I ordered on Thursday evening and I parcel was delivered this morning (Monday) by DHL. Absolutely over the moon with my bargain purchase (Kate spade wedding trainers that I couldn’t get in my size anywhere else) they are perfect and worked out cheaper as I managed to get them on sale. Super pleased and will order again :)