Pat Mcgrath Labs Discount Code November 2022

I'd not heard good things about Pat's customer service, but I've had four orders from this company now and each has been absolutely fine. Dispatch can be a little bit slow, but that personally doesn't bother me as I almost always order when there's a sale and expect them to be busier. Every order has been without incident except one. My latest order didn't move from customs for a couple of weeks. I got in touch with customer services and they sent out a replacement expedited. Can't fault their service here. They were very polite and responsive.

I was really worried after reading these reviews - I had just placed an order during their 20% off sale, so I thought I was doomed to slow delivery! My order was dispatched 5 days after I purchased it, and it arrived the very next day! Since this is still in Covid delivery times I was very happy. Thrilled with the products - I've seen some comments on various forms saying the products aren't well-protected when they are shipped - mine were in a layer of bubble wrap and tissue paper, nothing was damaged! I'll probably order again soon, very impressed with the products!

Update: After almost a month I finally got my package. I am not impressed with the delivery times, but the products are nice. I probably won't reorder unless there's something extraordinary coming up. If i really want the Pat McG stuff i will try to get it from other retailers.It's been almost a month and the delivery hasn't arrived yet. I am wondering if I will ever receive the products. I certainly didn't expect this. I've previously ordered from american companies, and their orders reached me in a few days, tops one week. This one still stays it cleared customs since last week, after it took them almost two weeks to post the products. It's just makeup, but it's a premium brand and I had high expectations.

Each brand has is prize product and for Pat it’s her eyeshadows without any doubt, Thea eyeshadow palette offer something no other palette does. Love pat and love the eyeshadows.I’ve only tired one lipstick and it was ok.

I was a little bit worried after reading all the reviews so I have emailed customer service 5 days after placing my order for an update. I have received a very quick response apologising for the delay (due to sales and Covid) and my order was dispatched the next day. I have actually received my order today and oh my, the quality of the products is amazing! Highly recommend!

BUYING FROM UK- BEWARE SURPRISE IMPORT CHARGES!! Shocking experience for my first time on her website. I ordered end of last week and my order came to £23 as they have an insane sale on. Website clearly states that for international orders everything is calculated before hand. I was shocked to receive a call from DHL on Monday asking me to pay £17 import and duty costs for a £23 order. I thought it was a scam at first as a few going round. Emailed pat McGrath website to check as I hadn’t actually received an email stating it had been shipped yet. Generic email reply saying it’s going to take up to 72 hours to get back to me. Fine it’s after Xmas etc etc. Fast forward to weds - email and text saying my item will be delivered Friday - weird but ok. Today comes (Friday) woke up to email and text saying item will be delivered by the end of the day and then immediately after saying you need to pay import and duty before they will deliver. Item delivered before lunchtime and the driver didn’t mention anything. All items received that I ordered however I haven’t paid the duty yet as I’m STILL waiting to here from customer services after sending another email to chase the first one. Firstly why has my order arrived when I didn’t pay the duty, secondly why was I charged it in the first place and thirdly SORT OUT YOUR CUSTOMER SERVICE! It’s clearly an issue and regardless of corona/Xmas/holidays etc it’s shocking! It’s left a really bad taste in my mouth and I don’t even really want to use the items now. I know £17 isn’t a lot but I wouldn’t have ordered if I’d known this would happen. If I don’t pay will I end up with credit issues...... I’ve seen another couple of reviews about this so it looks like a recent thing...... has someone at their warehouse messed up? Also check out the comments on her Instagram posts A LOT of people are having major issues. Very disappointing :( I’ll stick to Charlotte tilbury in future.EDIT: I’ve upped to 3 stars as they have got back in touch with me and asked me to pay the customs charge and they will refund I did and sent confirmation and to be fair Rachel emailed me straight back to say a refund had been processed. I guess I’ll wait to see if it comes back in but once they did reply to me they did sort it quickly. It looks like they need to massively look at their customer service as it’s absolutely awful. I doubt I would order from them again from my experience which I guess is the most important thing isn’t it really. This experience has put me off completely.

I ordered during black Friday deals. I ordered huetopian dream, a palette I have wanted for so long and that I could not excuse paying the full price on, so I waited for discounts. I finally got my hands on it and was so happy, I watched every review on youtube. I emailed customer service to ask when it's going to be dispatched after nearly 2 weeks. Just for them to tell me it's out of stock and I'll get a refund soon. Even though I got a confirmation email and money has been taken out of my account already. I am so heartbroken. Giving 2 stars as I did get a refund quickly so there is that. Guess I'll try again when it's back in stock and on sale again and maybe then I'll change my review.Edit.I ordered 3 times since and received the best eyeshadows I've ever used in my entire life. Pat McGrath products are incredible. Her mothership palettes are out of this world. Will be buying more. Not had issues with customer service or delivery since.

Fantastic customer service, I ordered during a special event that stated free shipping and import tax. Sadly for some reason my country still wanted me to pay the import tax, I contacted the customer service and within a day they sorted it out and refunded me the extra cost. I'm sad to see so many bad reviews here because in my case it's been the best customer service I've ever had the pleasure dealing with.

I ordered my Pat McGrath Mothership palette and two Blitztrance lipsticks back on the 8th of December, when placing the order it said it would not be here before Christmas. At a discount I didn't mind the wait plus the plague has worsened in the UK and Ireland and so knew goods had been delayed at our ports. It finally came today and am very pleased everything came intact. Other than that I adore Pat McGrath products and it was a fantastic sale.

Update— all seemed to be going well until DHL slapped me with customs fees and a highly disproportionate admin fee for the pleasure. I wouldn’t usually mind as I am importing goods but the PMG.com website clearly says the total cost includes all import taxes and customs and they guarantee no additional charges on delivery. I have emailed to query this and hope I get a response soon. If I am to pay the fees they need to remove the false and misleading wording from the site. Just seen another review saying the same and another one saying they haven’t been charged so all very inconsistent. ——————I’ll caveat my review by saying I’m yet to receive my order but I ordered some sale items on 1st Jan (Friday) with little expectation that anything would happen until after the holiday weekend (4th Jan). Just received a DHL tracking email on the 7th (Thursday) showing it’s flying over the pond as we speak and an email to confirm the same from PMG.com. Looking forward to receiving my parcel on the 11th (Monday) or soon thereafter. I’ll update if I experience any issues but I’m really pleased with that. I was a bit worried after the reviews on here but have been pleasantly surprised.