Bodum 20% Off Coupon Code October 2022

Attractively designed products.Good range of designs, prices and sizes.However, the lengthy shipping times are frustrating. Our latest order has been despatched from Oporto (Portugal) and is due to take six days to reach Leeds (England). This appears to be usual for all spare parts and new products that we have ordered.

I recently placed an order for a coffeemaker. I then came upon this website and found negative reviews. Based on these reviews, I would have at the least definitely contemplated ordering from Bodum. I placed my order on Sunday January 28, 2018; free shipping; received order on Wednesday January 31, 2018. I purchased a Bodum coffeemaker to replace my Bodum I had had for 8 years; best coffeemaker I have owned. All other websites offered the coffeemaker for $130.00 or more. Bodum.com had this particular coffeemaker on sale for $78.00. The coffeemaker works wonderfully and my experience with Bodum.com was perfect!

Awful customer service. I have a faulty toaster and want a full refund as do not trust a second is not going to have the same problem and it is less than 30 days old. You cannot get through to anyone and they simply ignore your messages. It is an automated bot that seems to screen your messages and does not pass them on.EDIT: Please keep on trying. You will get through to someone. I now have a full refund for a faulty product less than a month old. The kettle is still going strong. Amended review to show this. Taken one star off for the slow response

Awesome french press in a thermos - rocks my world. Keep doing you.

their clientele service was excellent when I ordered by mistake the wrong item. They are far better than Amazon. Thank you Bodum for your number 1 clientele services

Had a good experience with customer service, ordered 6 0.45 glasses and 6 0.25 glasses. While unpacking saw a small defect on one of the 0.25 glasses, contacted customer support through the website (attached picture of the faulty glass), got a fast response (made an inquiry in the evening, responded in the morning next day), they sent me a pack of two 0.25 glasses to replace a faulty 0.25 glass. Really love the glasses, and customer service was really nice!

Update: Upgraded review from 1 to 3 as now resolved but shouldn't have been this stressful! Sent another email reply to last auto email they sent. Laid out how many times I had contacted them and how/when, broke down exact problem and what I needed them to do to resolve it. Gave order references, product references and my address again. Didn't expect anything but 6 days later got a personal reply to that from customer services apologising for the delay and advising they were sending a replacement product out. I wasn't asked to return the faulty item first as some appear to have been.2 days later the replacement product is in my hands, works perfectly and I'm a happy customer again.However much I love their products though I think I'll still be wary buying from them direct online again after this experience, but they did come good in the end and dealt with it in the end as I had hoped for them to.PS: I also received a reply from Citizens Advice saying that the complaint about the lack of customer service replies was logged with Trading Standards.________________________________________Recieved faulty product and after over a month trying multiple ways of sending emails, social media messages and using their unhelpful helpbot and recording videos of the fault ... nothing. Just automated acknowledgements saying they'll reply within 48 hours. It's a joke and it's obvious I'm not alone.So, Bodum UK based in Telford, Shropshire. I have reported to Trading Standards via the Citizens Advice reporting page. If enough complaints received then action will be taken as they are legally not allowed to not exchange or refund faulty goods bought on the internet. I can't post a link for Citizens Advice to report using their online form, but it is available by googling "report a business to trading standards"

quick delivery, thanks

We order a cutely set Bodum Barcelona with 48 pieces. After receiving we notice that all the spoons had a defect in printing and all the set had very poor quality when compared to a old set we have. So we write a complaint for Bodum Spain, but also Swiss (HQ) and Portugal (where came from) explaining how disappointing was to receive that bad quality set.After this complaint Bodum contacted us for a full refund and pick up in our residence.Therefore we changed 1 star to 3.

Had an issue with a cafitierre. Replaced promptly with no quibble. Brilliant customer service, and overall fantastic quality products!