Bodum 20% Off Coupon Code February 2023

After purchasing from Bodum and reading all these bad reviews, I felt a bit obligated to write my experience.Sure the customer service is a bit slow (but existent).The delivery was totally perfect (about 9 days to ship to Canada). It was well packaged and nothing broken.I purchased 2 cups, a french press and the milk frother and everything is of good quality and is properly working.So, if you can cope with the little wait and not having a top of the game customer review, I believe you still can trust this company and their products.

their clientele service was excellent when I ordered by mistake the wrong item. They are far better than Amazon. Thank you Bodum for your number 1 clientele services

All my purchases arrived promptly having gone from Portigal to Spain to East Midlands airport to Cambridge and then eventually onwards to me. Maybe not the smallest carbon footprint but efficient and quick delivery all the same.

Update: Upgraded review from 1 to 3 as now resolved but shouldn't have been this stressful! Sent another email reply to last auto email they sent. Laid out how many times I had contacted them and how/when, broke down exact problem and what I needed them to do to resolve it. Gave order references, product references and my address again. Didn't expect anything but 6 days later got a personal reply to that from customer services apologising for the delay and advising they were sending a replacement product out. I wasn't asked to return the faulty item first as some appear to have been.2 days later the replacement product is in my hands, works perfectly and I'm a happy customer again.However much I love their products though I think I'll still be wary buying from them direct online again after this experience, but they did come good in the end and dealt with it in the end as I had hoped for them to.PS: I also received a reply from Citizens Advice saying that the complaint about the lack of customer service replies was logged with Trading Standards.________________________________________Recieved faulty product and after over a month trying multiple ways of sending emails, social media messages and using their unhelpful helpbot and recording videos of the fault ... nothing. Just automated acknowledgements saying they'll reply within 48 hours. It's a joke and it's obvious I'm not alone.So, Bodum UK based in Telford, Shropshire. I have reported to Trading Standards via the Citizens Advice reporting page. If enough complaints received then action will be taken as they are legally not allowed to not exchange or refund faulty goods bought on the internet. I can't post a link for Citizens Advice to report using their online form, but it is available by googling "report a business to trading standards"

I've recently emailed Bodum customer service to ask for advice as I had bought a travel mug and it leaks, so I wanted to know if there was something I could do to fix the problem. After a few emails they agreed to send me a replacement mug as mine was faulty. Great company, great service, great products. I also have their coffee grinder and I love it.

I dropped my new thermal jug and broke the lid, so contacted Bodum to purchase a new lid. The extremely helpful customer service person advised it is not a spare part sold separately, however she offered to check for a spare lid in the showroom. Within a few days, she found one and sent it to me free of charge and postage free - fantastic service!!

I had read so many poor reviews of the company I was a bit dubious about ordering. The customer service while a bit slow (under the circumstances I can understand) was very helpful. The delivery was quick enough got it in about 8 days. The quality is very good. The glassware is really nice.

Had an issue with a cafitierre. Replaced promptly with no quibble. Brilliant customer service, and overall fantastic quality products!

I don't normally leave reviews but I wanted to this time because of all the negative reviews for this company.My kettle had a fault and it was within the 2 year warranty (in Australia). I created a ticket via their website and they got back to me within 48 business hours which they said was to be expected.I provided the original invoice and video of the kettle behavior. And this is the response I got:"Hello Samantha, thank you for providing these details, we are very sorry to hear of the issue with your water kettle. We have created a replacement order which should leave our warehouse shortly. Please safely dispose of the current item and you should receive the tracking details shortly. Should you have any further issues please let us know."You couldn't ask for more.

I recently placed an order for a coffeemaker. I then came upon this website and found negative reviews. Based on these reviews, I would have at the least definitely contemplated ordering from Bodum. I placed my order on Sunday January 28, 2018; free shipping; received order on Wednesday January 31, 2018. I purchased a Bodum coffeemaker to replace my Bodum I had had for 8 years; best coffeemaker I have owned. All other websites offered the coffeemaker for $130.00 or more. Bodum.com had this particular coffeemaker on sale for $78.00. The coffeemaker works wonderfully and my experience with Bodum.com was perfect!